Setting up your Audience, Members, and Internal Community Segments
👉 With Commsor, you can understand your tools and integrations better when you think about them in three categories, based on how your community is structured: Audience, Members, and Internal. This allows you to view specific member groups quickly while still being able to view your entire community ecosystem in one place. .
The difference between Audience, Members, and Internal
While everyone who interacts with your company is (in some way) a part of your community, you may want to have a specific way to break these members into different categories based on how they interact with you and the community as a whole. Within Commsor, we've identified and created the following categories for you to choose from:
Audience: The network of engagement around your company or organization (i.e., social media followers or newsletter subscribers).
Members: Your core community members who are actively interacting and engaging with you on a regular basis and on a platform specifically designed for collaboration and discussion (for example, your Slack or Circle community).
Internal: Your teammates and people internal to your organization (i.e. internal employees, partners, advisors, etc.).
Setting up your Community Segments
To setup (or manage) your community segments, select the dropdown arrow next to Community, then select Segments. From there, you'll see that the segments are already set up for you based on the channels you'd like to add to each one.
For your Members and Audience segments, you'll want to use the Manual Filter, Channels contains one of filter. From there, you can select which specific tools and integrations belong in those specific segments.
For your Internal segment, you'll want to manually add your teammates by using the search bar (you can edit this segment at any time if you need to add or remove teammates over time).
After you've done the initial set up of each segment, you'll be able to see the breakdown when you go to the Community tab. From there, you'll see member totals for All Community (your member total across all your channels and integrations), Members, Audience, and Internal.
A smart segment is a tool that automatically adds members to a segment whenever they fit a criteria. For example, whenever a new member who works at Commsor joins our community, they’ll automatically be added to this Smart Segment.