👉Engagement scoring allows you to easily find your most active and inactive members in specific channels or across multiple channels while also being able to track community engagement over time.
How Engagement Scoring Works
To determine scores for member engagement, Commsor tracks and measures member engagement by frequency, recency, and impact. These scores are based off of member activity in specific channels, but are then compiled together for an overall engagement score across all channels.
🔥Frequency = how often a member engages with the community
⏰Recency = how recently a member has engaged with the community
💥Impact = how much engagement/influence a particular member has within the community
Member Engagement Labels & Definitions
The engagement score each member receives, based on the criteria outlined above, will be reflected with a label on each Member profile. Not only will you be able to view a member's overall engagement score (across multiple channels), but you'll also be able to see their score per channel (Slack, Twitter, GitHub, etc.). This allows you to quickly filter and identify your super users, active members, inactive members, and more.
🦸Super User: your most active, engaged, and influential members
💁Top Member: very active and engaged members with some influence
🏋️Active Member: frequently active and engaged with some influence
🙋Member: infrequently active with minimal engagement and influence
👀Observer: infrequently active with no engagement or influence
👻Inactive Member: no recent activity of any kind